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Anodyne customer survey

Anodyne does it work? We often get this exact question. We have designed a customer satisfaction survey and asked more than 20.000 Anodyne customers, that bought an AlignMed product from us between 1st of May 2016 and 23rd of April 2017, what they experience when wearing the products. As of June 9th 2017 we have received responses from 1.185 customers.

The survey is made up of 13 questions. Among other: If the user suffers from pain and/or tension, the frequency of use, choice of product, experience with the product and whether or not the user would recommend the products to others.

If you have questions about this survey please contact our customer service department

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Data collection

The data has been collected via SurveyMonkey and all responses have been used in the survey to provide a valid and satisfactory survey. The customers have been invited to participate in the survey via a service E-mail. The data collection started on the 23rd of May 2017.

Answers from clients who have bought a product from IntelliSkin (a product that has been sold in Denmark between October 2014 and March 2017) have been excluded from the survey, since we no longer sell these products. As such it has not been deemed relevant to include these answers in the survey.

This survey is made to support and verify the results found in a pilot-study on the effects of AlignMed products in people who suffer from chronic pain. This study is being done by a group of physiotherapist students as part of their bachelor project.

This survey is not to be considered as a scientific study, but useful reviews and feedback to Anodyne, other potential customers and the manufacturer of our posture corrective clothing, AlignMed. This provides valuable feedback which makes it possible for us to continue to develop the products according to people's wishes, experiences and needs.

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1 I suffer from pain and/or tension in my back, shoulders or neck on a daily basis

No impairments

3,62%

Doesn't suffer from pain and/or tension in the back, shoulders or neck on a daily basis

To a lesser degree

16,01%

Suffers from pain and/or tension in the back, shoulders or neck on a daily basis to a lesser degree

Not relevant

2,12%

Have answered "not relevant" to this question

To some extent

44,61%

Suffers from pain and/or tension in the back, shoulders or neck on a daily basis to some extent

To a large extent

33,25%

Suffers from pain and/or tension in the back, shoulders or neck on a daily basis to a large extent

No answer

0,39%

Have not answered this question

2 I have bought this product

AlignMed Posture Shirt

77,02%

Have bought a Posture Shirt

AlignMed Interactive Bra

17,95%

Have bought an AlignMe Bra

SpinalQ Pro

0,67%

Have bought a SpinalQ Pro

MyLign Pro

1,06%

Have bought a MyLign Pro

IntelliSkin

3,27%

Have bought an IntelliSkin T-shirt

No answer

0,03%

Have not answered the question

3 On average I use my product from AlignMed

1-2 days per week

33,89%

Wear it 1-2 days per week

2-3 days per week

20,76%

Wear it 2-3 days per week

3-4 days per week

14,56%

Wear it 3-4 days per week

4-5 days per week

13,13%

Wear it 4-5 days per week

5-7 days per week

17,66%

Wear it 5-7 days per week

No answer

0%

Have not answered the question

4 I feel that my product from AlignMed has a positive effect on my posture when I am NOT active (e.g. sitting at a desk or driving)

No effect

0,96%

Feel no effect on their posture when wearing the AlignMed product while not being active (e.g. sitting)

Some effect

2,39%

Feel little effect on their posture when wearing the AlignMed product while not being active (e.g. sitting)

Neutral

14,11%

Are neutral to the question

Good effect

58,85%

Feel good effect on their posture when wearing the AlignMed product while not being active (e.g. sitting)

Very good effect

23,68%

Feel very good effect on their posture when wearing the AlignMed product while not being active (e.g. sitting)

No answer

0,01%

Have not answered the question

5 I feel that my product from AlignMed has a positive effect on my posture when I AM active (e.g. working, cleaning, walking, sports etc.)

No effect

0,48%

Feel no effect on their posture when wearing the AlignMed product while being active (e.g. Sports, walking, etc.)

Some effect

1,67%

Feel little effect on their posture when wearing the AlignMed product while being active (e.g. Sports, walking, etc.)

Neutral

13,40%

Are neutral to the question

Good effect

55,50%

Feel good effect on their posture when wearing the AlignMed product while being active (e.g. Sports, walking, etc.)

Very good effect

28,95%

Feel very good effect on their posture when wearing the AlignMed product while being active (e.g. Sports, walking, etc.)

No answer

0%

Have not answered the question

6 I have become more aware of my posture, after I have started using a product from AlignMed

Strongly disagree

0,48%

Have not become more aware of their posture since they started wearing the AlignMed product

Disagree

2,15%

Have become a little more aware of their posture since they started wearing the AlignMed product

Neutral

15,18%

Are neutral to the question

Agree

53,46%

Have become more aware of their posture since they started wearing the AlignMed product

Strongly agree

28,73%

Have become much more aware of their posture since they started wearing the AlignMed product

No answer

0%

Have not answered the question

7 I have felt less pain and/or tension after I started using my product from AlignMed

Strongly disagree

0,95%

Feel absolutely no less pain and/or tension since they started wearing the AlignMed product

Disagree

6,87%

Feel somewhat less pain and/or tension since they started wearing the AlignMed product

Neither / or not applicable

33,49%

Are neutral to the question or don't experience pain and/or tension

Agree

41,00%

Feel less pain and/or tension since they started wearing the AlignMed product

Strongly agree

17,69%

Feel a lot less pain and/or tension since they started wearing the AlignMed product

No answer

0%

Have not answered the question

8 On the website it was easy to find the information I needed

No

5,88%

Didn't find it easy to find the information they needed on the website

Yes

93,83%

Found it easy to find the information they needed on the website

No answer

0,29%

Have not answered the question

9 It was easy to find the right size using the size-guide on the website

Strongly disagree

1,59%

Found it very difficult to find the right size of their product with the sizeguide on the website

Disagree

9,38%

Found it somewhat difficult to find the right size of their product with the sizeguide on the website

Neutral

13,17%

Are neutral to the question

Agree

53,09%

Found it easy to find the right size of their product with the sizeguide on the website

Strongly agree

22,48%

Found it very easy to find the right size of their product with the sizeguide on the website

No answer

0,29%

Have not answered the question

10 The delivery of my order was without any problems and I received it within 2-4 business days

Strongly disagree

0,04%

Were entirely not satisfied with the delivery of the product (e.g. not delivered within 2-4 business days)

Disagree

2,30%

Were not satisfied with the delivery of the product (e.g. not delivered within 2-4 business days)

Neutral

3,45%

Are neutral to the question

Agree

37,41%

Were satisfied with the delivery of the product (e.g. delivered within 2-4 business days)

Strongly agree

56,01%

Were very satisfied with the delivery of the product (e.g. delivered within 2-4 business days)

No answer

0,79%

Have not answered the question

11 I initially received size that fit me and I did not need to exchange for a different size afterwards

Strongly disagree

4,20%

Were entirely not satisfied with the size of their product and had to exchange it for a different size

Disagree

11,70%

Were not satisfied with the size of their product and had to exchange it for a different size

Neutral

2,20%

Are neutral to the question (may have bought two sizes combined and returned the one that didn't fit)

Agree

23,30%

Were satisfied with the size of their product and did not have to exchange it for a different size

Strongly agree

58,10%

Were very satisfied with the size of their product and did not have to exchange it for a different size

No answer

0,50%

Have not answered the question

12 Overall it is a positive experience to wear a product from AlignMed

Strongly disagree

1,12%

Find it very difficult to wear the AlignMed product

Disagree

3,02%

Find it difficult to wear the AlignMed product

Neutral

8,04%

Are neutral to the question

Agree

49,44%

Find it easy to wear the AlignMed product

Strongly agree

37,48%

Find it very easy to wear the AlignMed product

No answer

0,90%

Have not answered the question

13 I would recommend products from AlignMed to friends, family or co-workers

Strongly disagree

1,39%

Would not recommend the AlignMed product to friends, family or co-workers

Disagree

2,39%

Are reluctant to recommend the AlignMed product to friends, family or co-workers

Neutral

7,58%

Are neutral to the question

Agree

43,21%

Would recommend the AlignMed product to friends, family or co-workers

Strongly agree

45,40%

Would highly recommend the AlignMed product to friends, family or co-workers

No answer

0,03%

Haven't answered the question