VAT number: CHE-280.781.291
Telephone: +41 (0) 44 551 01 31
These General Terms and Conditions shall apply to all arrangements between Anodyne-ApS ("Anodyne") and clients, if an order is placed at www.anodyne-shop.ch.
If a product is bought at the online shop, the following payment possibilities are available for the clients: Visa, Visa Electron, Mastercard, bank transfer and PayPal. If a product is purchased with a creditcard or via PayPal at the Anodyne online shop no service fee shall apply. Any fees to be charged in conjunctions with credit card payments, shall be paid by Anodyne®. The payment for your purchase will be collected as soon as the product is shipped from the Anodyne® warehouse. Your credit card will never be charged an amount greater than the sum approved by you during the purchase. The prices specified in the offer at the moment of the order shall apply. All prices published at the Anodyne® website include shipping costs and added value tax, unless otherwise specified.
Late payment (invoice)
All customers who have entered a valid e-mail address when placing the order receive an e-mail payment reminder. Due to additional manual tasks, a reminder fee of CHF 7.00 for the first reminder by letter is charged. A reminder fee of CHF 30 will be charged for the second reminder by letter. In addition, Anodyne GmbH reserves the right to transmit all collection processes and payment information to a company that is responsible for collection. In addition, Anodyne GmbH reserves the right not to offer or remove the method of payment "on invoice" for some customers in case of emergence of circumstances that may hinder their solvency (eg late payment etc)
All costs, fees or taxes associated with the shipment shall be paid by Anodyne® unless otherwise specified. The right to return the products is 14 days from the date of receipt of the product. You must inform Anodyne® in writing that you wish to replace or return the product within these 14 days. This is done by completing the returns form and sending it back along with the product and package. The returns form is on the reverse of the instructions "Replacement & returns" enclosed in your package.
You may not reject your order by refusing to accept the package (at home, at work or at collection point), unless you explicitly instructed Anodyne® thereof by email to email@example.com in advance and received respective confirmation from Anodyne®.
Replacement & returns
Your order must be sent back to us within 14 days from the date of receipt. Anodyne® shall not be obliged to replace or revoke an order if the timeframe is not adhered to. If a product is returned, you shall be responsible for the adequate packing. You shall be responsible for the product from the moment of receipt of the package and until the product arrival at Anodyne® premises.
Condition of the product when returned or replaced
Anodyne® is responsible for the package until it is received at the address that you specified or at the collection point. You are obliged to check the content of the package at the moment of receipt. With acknowledgement of receipt of the package, though signature or otherwise, the risk regarding the package and its content will pass to you.
You shall be responsible for the loss in value of the product due to improper handling, negligence or breach of duty of care. In case of replacement or return, you shall be responsible for the parcel from the receipt to the moment of arrival thereof at the Anodyne® premises.
You may use the product before replacement or return thereof. The product must be returned to us in an almost new condition (without the odour of the detergents, perfume, cigarette smoke or the like). The product may not be dried in the tumble drier because it will be damaged. The Anodyne® reserves the right to neither replace nor refund the purchase price if the product was dried in a tumble dryer.
If you are not satisfied with the product, you can send it back within 14 days from the date of receipt along with the completed returns form, package and a copy of your invoice. We will refund you the entire amount. Anodyne shall reserve the right to offset the loss in value resulting from negligence, misuse, wear and tear, non-adherence to the washing instructions or an accident.
If you want to cancel the purchase, you must do it within the first 14 days from receipt in any case. Once the product, returns form and a copy of your receipt are received, the refund will be initiated. The refund shall be transferred within five working days from receipt of the returned product to the account, from which the payment has been made, if you paid by the credit card. Please consult your bank regarding the moment of the money transfer to your account.
When returning or having replaced
Please complete the form on the reverse of the instructions "Replacement & returns" (always enclosed in the parcels sent by Anodyne®) for the order you are returning or having replaced, and put it into the package along with the copy of your invoice. Please remove your old delivery address and relevant barcodes from the box and affix the return label. Bring the labelled parcel to the nearest post office. You can find the post offices in your vicinity at www.post.ch.
In accordance with the consumer protection regulations of Switzerland, all consumers are entitled to demand free repairs, replacement, reduction of price or change from the seller of the defective products or the products, which do not comply with the general terms and conditions. This right shall expire 24 months after the shipment of the product purchased from Anodyne®. The warranty requirements under the Danish law shall apply, unless there is a mandatory requirement concerning applicability of statutory provisions of the Swiss law.
Anodyne® must be notified (by post or email to firstname.lastname@example.org) in writing of any defects or shortcomings detected within the statutory warranty period immediately after discovery. The notice of defect shall be deemed to have been made in good time if you report it within 14 days after detection of the shortcoming.
If you are returning the faulty product to Anodyne®, you must additionally provide details of the fault on the reverse of the returns form "Replacement & returns" (enclosed in every package from Anodyne®). Thereafter, you must put the completed form along with a copy of your invoice in the package.
You shall be responsible for the package from the receipt until the moment of its arrival at the Anodyne® premises. You shall also be responsible for an adequate packing of the product in case of its return. Anodyne® shall not be obliged to refund the price, if the product does not arrive at our premises or is damaged in the course of the return shipment.
Use of discounts
Anodyne will occasionally launch discount campaigns via Facebook, Google or other partners such as physiotherapists, chiropractors or other sellers. Please note that no discount codes shall apply to the products, whose price has already been reduced.
Please also note that you will not be able to cumulate two or more discount codes for the same purchase. If you have any questions concerning the discount codes, please contact us.
Exclusion of liability
Under the provisions of Swiss consumer protection regulations, any liability of Anodyne® for the ordered products is explicitly excluded to the extent permitted by the law. Anodyne® is not liable for the damage that did not occur on the product itself, in particular, consequential damages, loss of profit or other property damage of the client. Anodyne shall only be liable for the damage of the product, if there is sufficient proof that the damage was caused by Anodyne®. Anodyne® is not liable for the damages, caused directly or indirectly by a third party.
We cannot control the content of the websites, to which you are referred if you follow the weblinks on the homepage www.anodyne-shop.ch. In no event shall we be liable for the content published on such websites.
Anodyne® assumes no liability for any delays or non-fulfilment of the contract between you and Anodyne due to unforeseeable circumstances, such as war, local conflicts, unrest, union strike actions, lockouts, import or export embargo, shortage of labour or other reasons beyond control of Anodyne®. Under such circumstances, the shipment shall be suspended and deemed to have been made in good time.
Data protection guidelines
To enable Anodyne® to process and fulfil your order, you must provide us at least the following data:
Telephone number (landline or mobile phone)
Anodyne® collects, stores and processes your data for the arrangement of your entire purchase including possible further warranties, for our service and technical administration. Your data will be stored by Anodyne® as long as necessary, however, not longer than for five years, and deleted subsequently. We only collect your private data through our website if we have obtained your express permission. This assures that you know exactly which data are collected and for what purpose.
Only Anodyne® has access to the registered information in the event of an order. Your data registered with Anodyne® are only passed on or otherwise conveyed to third parties, if this is necessary for the contract processing or billing, or subject to your prior express permission for forwarding the same. Thus forwarded, your data will only be used by the third parties to carry out their respective tasks. Apart from that, Anodyne® never passes on or sells your registered data to any third parties.
You shall be entitled to have access to data stored by Anodyne® and request correction, locking or deletion of your data, insofar as there is no legal obligation to retain such data. The request for data inspection shall be submitted in writing along with a copy of an official identification card (in particular, ID card, driving licence) by post to the following address:
Changes of the Terms and Conditions
We reserve the right to alter our Terms and Conditions whenever necessary. Changes may be necessary, e.g., to adjust the general terms and conditions to legal requirements.
Place of jurisdiction
The place of jurisdiction for any disputes arising from a contract with Anodyne® shall be the registered office of Anodyne in Switzerland. The substantive law of Swiss shall apply. Applicability of the UN sales law (CISG) shall be excluded.
DOWNLOAD THE RETURN FORM HERE